Job Description:
We’re looking for a proactive, detail-oriented Technical Support Specialist to deliver high-quality technical assistance to both team members and customers. In this role, you’ll troubleshoot system issues, support software and hardware functionality, and help drive training and knowledge-sharing efforts across the organization.
Schedule: Monday to Friday, 8:30 AM – 5:30 PM EST/EDT Monthly Compensation: $1,200 USD
Responsibilities include, but are not limited to:
- Training other Team Members on troubleshooting and diagnosing problems.
- Remotely accessing Team Members’ hardware or software to make changes and fix problems.
- Requesting feedback and/or monitoring other methods of correspondence to improve training methods.
- Providing technical assistance for questions and problems.
- Installing or changing software to fix issues.
- Diagnosing system errors and other issues.
- Following up with customers to ensure full resolution of issues.
- Solving problems with networks and other computer systems.
- Responding to queries via chat, email and other approved mediums.
- Writing, editing, and revising training manuals for new and updated software and hardware
- Running reports to analyse common complaints and problems.
Requirements:
Experience with:
- Okta AD
- MS Suite – Entra
- Workday Community
- Goto Connect
- Zendesk
- Salesforce
- Active campaign