The ideal candidate genuinely enjoys connecting with people and takes initiative in resolving issues before they escalate. In this role, you’ll be the driving force behind customer satisfaction, working remotely for a growing US based company while earning income in US Dollars.
Responsibilities
- Communicate with customers via phone, email and chat.
- Provide knowledgeable answers to questions about product, pricing and availability.
- Work with internal departments to meet customer’s needs.
- Data entry in various platforms.
- Administrative tasks.
- Work United States business hours.
Qualifications
- An English or Afrikaans accent.
- Sales experience and comfort.
- Typing at least 50 words per minute.
- 1-5 years of customer service experience.
- Knowledge of Google Workspace and various customer relationship management softwares.
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Ability to multi-task, organize, and prioritize work.
We have a VERY strong demand among our clients for customer service representatives.